While getting paid in cash and earning rewards draw people to joining online survey panels, they play a very important role in a making a great change in our community with their opinions. For this reason alone, they deserve satisfaction when they need assistance. Taking paid surveys may not all be smooth sailing. Situations such as getting stuck in the beginning, middle and even upon completion of a paid survey or facing issues with their accounts may arise any time leading to questions that need answering. These are the times when members reaching out for help and support. In OpinionWorld, we treat our members as high valued clients who deserve the most efficient and timely assistance when they need it. Just like any other business, our member’s satisfaction is our priority number one.
The fact is, not all online paid survey panels offer quick and reliable assistance to their members. As a result, member’s expectations are often not met which eventually leads them to stop taking surveys. While others fail in this aspect, OpinionWorld Helpdesk representatives on the other hand, always have your best interests while attending to member’s needs. Providing a 24 hour response and a solution in less than 2 days is what we take pride in, delivering our responsibilities diligently with a professional yet friendly attitude. As OpinionWorld aim for a bigger community with a better member experience for the years to come, our Helpdesk Support Representatives continuously undergo intensive trainings to effectively handle any inquiry or concern with the best knowledge and skills to provide extensive support.
OpinionWorld is not just a paid survey community, but a family. We are proud to say that not only we provide great rewards for our paid surveys, but a world class customer service experience, in seven languages, across all our Asia Pacific panels as well.
Need our Helpdesk Support? Reach us here.
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Still not convinced? Take a look at our rewards here.